I love my XB but the driver's seat is torture. In an attempt to make it more comfortable I bought and installed an "ExtendMySeat" kit for it.
A few miles after following the instructions, which include moving "The electronic sensor", the car became un-drivable.
I had to flat bed the car to Scion for repairs.
I wrote to EMS to complain and let them know that the instructions were wrong about moving what turned out to be the YAW rate sensor per their instructions.
Basically their response was:
Tough beans. If you were dumb enough to buy our product and follow our instructions you are on your own.
Below is my letter and their response.
"I have a 2013 Scion XB 10 edition, with 4k miles, that I purchased an Extend Seat product for. Instruction 5-6 about moving the sensor did not work for me. It cost me $856.00 to find out that the sensor on mine is for Yaw Rate control of the stability management system and cannot be moved to the position in the instructions. The car was completely uncontrollable when turning above ~10MPH. I had to have it flat-beaded to the dealer where it took ~14 hours of diagnostics @ $118 per to find & fix the problem. After some discussion the $1,600 bill was cut to $856. I feel like you should have some $kin in this also as I was following your directions.
Not the most satisfied customer,
Frank Baker"
Their response:
"We are very sorry for the mishap however as with any aftermarket autocrats company, we do not take any liability or risk. We have responded to your email prior to this and the answer remains the same.
This is always do at your own risk as with any aftermarket installation with any manufacturer.
We are very sorry for your loss after the installation however we can not take any liability."
So if you try the ExtendMySeat product do what you can to mount it without moving the sensor.
A few miles after following the instructions, which include moving "The electronic sensor", the car became un-drivable.
I had to flat bed the car to Scion for repairs.
I wrote to EMS to complain and let them know that the instructions were wrong about moving what turned out to be the YAW rate sensor per their instructions.
Basically their response was:
Tough beans. If you were dumb enough to buy our product and follow our instructions you are on your own.
Below is my letter and their response.
"I have a 2013 Scion XB 10 edition, with 4k miles, that I purchased an Extend Seat product for. Instruction 5-6 about moving the sensor did not work for me. It cost me $856.00 to find out that the sensor on mine is for Yaw Rate control of the stability management system and cannot be moved to the position in the instructions. The car was completely uncontrollable when turning above ~10MPH. I had to have it flat-beaded to the dealer where it took ~14 hours of diagnostics @ $118 per to find & fix the problem. After some discussion the $1,600 bill was cut to $856. I feel like you should have some $kin in this also as I was following your directions.
Not the most satisfied customer,
Frank Baker"
Their response:
"We are very sorry for the mishap however as with any aftermarket autocrats company, we do not take any liability or risk. We have responded to your email prior to this and the answer remains the same.
This is always do at your own risk as with any aftermarket installation with any manufacturer.
We are very sorry for your loss after the installation however we can not take any liability."
So if you try the ExtendMySeat product do what you can to mount it without moving the sensor.